About Us

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In today's fast-paced world, many families in Singapore struggle to balance their work and personal lives while maintaining a clean and organized household. Hiring a dependable and skilled Foreign Domestic Worker (FDW), a maid can be a game-changer for busy and overwhelmed parents. However, finding a suitable helper can be daunting, especially for first-time employers.

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Section 1: Understanding Your Needs

Before searching for the perfect helper, it's crucial to determine your household needs and expectations. Take some time to evaluate the tasks and responsibilities you require assistance with. Consider the following factors:

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1.1 Identifying Household Chores and Responsibilities

Create a comprehensive list of the scope of tasks you expect help with, such as cleaning, cooking, laundry, ironing, child or elderly care, and any other duties unique to your household.

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1.2 Full-Time vs Part-Time Maid

Evaluate your budget and the work required to decide whether a full-time or part-time maid fits your needs best.

• Full-Time Maids: Live-in workers who work six days a week, providing constant help and being available for emergencies.

• Part-Time Maids: Ideal for smaller homes with less work, offering flexible scheduling and regular assistance.

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1.3 Indonesian, or Burmese Helpers?

Different countries of origin have their strengths, skills, and costs. When deciding, consider the advantages and cultural compatibility of helpers from Indonesia, the Philippines, or Myanmar.

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Section 2: Understanding Legal Requirements

Hiring a maid in Singapore involves adhering to specific legal requirements set by the Ministry of Manpower (MOM). Familiarize yourself with these regulations for a smoother and more lawful employment process. Critical legal requirements include:

 

2.1 Work Permit Regulations

Applying for a work permit for your maid through the MOM website is mandatory. Familiarize yourself with the levy system, which requires employers to pay a monthly fee to the government for hiring a foreign domestic worker. Additionally, ensure your maid undergoes a medical examination within two weeks of arrival and every six months after that.

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2.2 Mandatory Insurance

Purchase your maid's personal accident insurance and medical insurance policies, providing coverage for accidents, injuries, and medical expenses. Consider additional insurance coverage options to enhance protection for your maid.

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Section 3: Choosing a Reputable Maid Agency

Partnering with a reputable and trustworthy maid agency can simplify the hiring process and increase your chances of finding the right candidate for your household. Consider the following criteria when selecting a maid agency:

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3.1 License and Accreditation

Choose a licensed maid agency that adheres to the regulations set by the Ministry of Manpower. Accreditation by employment accreditation bodies such as CaseTrust and the Association of Employment Agencies of Singapore (AEAS) adds an extra layer of trust and recognition to the agency.

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3.2 Track Record and Experience

Research the agency's track record and experience in the industry. Look for agencies with a proven history of matching employers with suitable helpers and high retention rates. Recommendations and positive reviews from previous customers indicate a reputable agency on the MOM website.

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3.3 Services Offered

Review the range of services the agency provides, such as assistance with direct hiring, work permit renewal, passport renewal, home leave documentation, and comprehensive insurance coverage for maids in Singapore. Ensure the agency offers specific services that align with your needs.

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3.4 Personalized Service and Ongoing Support

Choose an agency that provides personalized service and ongoing support throughout employment. Look for agencies with experienced staff who can support you through the entire process and address any concerns or issues that may arise.

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Section 4: Interviewing Potential Candidates

Once you have shortlisted potential candidates provided by your chosen maid agency, it's time to conduct interviews. This step is crucial for assessing the candidates' suitability for your household. Follow these tips for compelling interviews:

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4.1 Preparing Interview Questions

Create a list of relevant questions that address your specific requirements. Ask about their previous work experience, strengths, weaknesses, and preferred work environment. Consider situational or problem-solving questions to gauge their ability to handle challenging situations.

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4.2 Assessing Personality and Experience

Observe the candidate's communication skills, demeanour, and attitude during the interview. Also, take note of their responses to your questions and assess whether their experience aligns with your household needs. Discuss their expectations and ensure they clearly understand their duties and responsibilities.

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4.3 Language Considerations

Be mindful that not all helpers are fluent in English or Mandarin. Exercise patience and understanding when communicating with candidates, as language skills can be developed and improved over time with training and practice.

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Section 5: Discussing Employment Terms and Salary

Before finalizing the hiring process, discussing and agreeing upon the employment terms and salary with the chosen candidate is essential. This step ensures clear expectations and a harmonious working relationship. Consider the following factors:

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5.1 Employment Contract

Ask for an adequately written employment contract and review it carefully. Ensure all terms and conditions are clearly stated and understood before signing anything.

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5.2 Rest Days

Discuss and agree upon the maid's rest day(s), considering legal requirements and cultural considerations. Establish a schedule that suits both parties and ensures a healthy work-life balance.

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5.3 Compensation and Benefits

Agree upon a fair salary and benefits package for the maid, considering market rates, experience, and specific tasks and responsibilities. Consider additional benefits such as medical insurance coverage and opportunities for skills development.

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Section 6: Mermaid Employment: Your Trusted Helper Matchmaker

Finding the perfect helper for your home can be time-consuming and overwhelming. That's where Mermaid Employment comes in. As a trusted maid agency in Singapore, Mermaid Employment specializes in helping families find the most suitable domestic helpers. With years of experience and a commitment to excellence, Mermaid Employment understands the unique needs of each household and strives to provide personalized service and ongoing support. From matching the suitable helper to handling legal requirements and the logistics to completing the process, Mermaid Employment ensures a smooth and successful employment journey for employers and helpers. Contact Mermaid Employment today to find your perfect helper match.

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Section 7: Conclusion

Employing a maid in Singapore can be a life-changing decision for busy families. With the right help, you can maintain a clean and organized household while having more time for your priorities. By understanding your needs, adhering to legal requirements, and partnering with a reputable maid agency, you can find the perfect helper for your home. Conduct thorough interviews, discuss employment terms and salary, and establish clear expectations to foster a harmonious working relationship. Remember, Mermaid Employment is here to guide you through the entire process and help you find the ideal domestic helper. Take the first step to a stress-less employment process by choosing Mermaid Employment as your trusted helper matchmaker. 

 

Mermaid Employment Pte. Ltd. has been connecting domestic helpers to employers with matching work scopes since 2013 and is highly trusted by families across Singapore. We're the agency for you if you want to find a pair of helping hands.

 

Feel free to speak to us with no obligation!